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The Help line experienced minor technical issues for those people opting out over the phone.

The issue is now resolved. During this time, the Help line continued to assist people to opt out using the online portal. The Help line is well resourced to manage all calls and call wait times remained at approximately one minute. The Help line continues to be available (24/7) on 1800 723 471. Check current call wait times

The My Health Record system is fully operational. There has been no disruption to the My Health Record system.

Thank you for your patience while service was restored.