Other ways to contact us
My Health Record Help line – 1800 723 471 (option 1).
Free call (call charges apply from mobile phones).
If you need help in another language, please call the Help line and we will connect you with an interpreter.
If you need hearing or speech assistance, contact the National Relay Service or
call 1300 555 727.
My Health Record
GPO Box 9942
Sydney NSW 2000
Enquiries about myGov or Medicare
If you have an enquiry about myGov or Medicare, contact the myGov Helpdesk
Making a privacy complaint
If you have already made a privacy complaint about the My Health Record and are unhappy with the response you received, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contacts for healthcare providers
For support using or connecting to the My Health Record system, find healthcare provider contacts here.