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Need help? You can contact us by phone or our online form. You can also find other useful contact details on this page. 

Proof of your COVID-19 vaccinations

If you are contacting us about getting proof of your COVID-19 vaccinations, please visit our frequently asked questions page first.

My Health Record Help line: 1800 723 471

The Help line is available 24 hours, 7 days a week.

Free call (call charges apply from mobile phones).

If you need an interpreter, please call TIS National on 131 450.

For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.

Contacts for healthcare professionals

For general enquiries about registering or using My Health Record, call 1800 723 471 and select option 2. 

See our list of contacts for other support options

Online form

Please do not use this form if you believe that information in your My Health Record may be incorrect, or if you need urgent assistance. Instead, contact the Help line directly on 1800 723 471 (option 1). 

Make sure you do not enter any additional personal or health information (such as medical conditions or Medicare details) in this form.

To find out how to access information about your COVID-19 vaccinations, visit our frequently asked questions page.

By completing this contact form we are collecting your name and email address, so that we can respond to your enquiry.  We also ask that you optionally decide to provide your postcode to help us improve our communication across Australia.

This field is optional