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Need help? You can contact us by phone or our online form. You can also find other useful contact details on this page.

My Health Record Help line: 1800 723 471 (select option 1)

The Help line is available 24 hours, 7 days a week.

» See current call wait times

Free call (call charges apply from mobile phones).

If you need help in another language, please call the Help line and we will connect you with an interpreter. 

If you need hearing or speech assistance, contact the National Relay Service or call 1300 555 727.

Online form

Please do not use this form if you believe that information in your My Health Record may be incorrect, or if you need urgent assistance. Instead, contact the Help line directly on 1800 723 471 (option 1). 

Make sure you do not enter any additional personal or health information (such as medical conditions or Medicare details) in this form.

By completing this contact form we are collecting your name and email address, so that we can respond to your enquiry.  We also ask that you optionally decide to provide your postcode to help us improve our communication across Australia.

This field is optional