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As a carer, you can use My Health Record to help support the person you are caring for.

Understanding the difference between nominated and authorised representatives

You first need to set up as a nominated representative or an authorised representative.

Nominated representative

A nominated representative is usually a family member, close friend or carer and they can view or help manage another person's My Health Record. As a nominated representative, you can help the person you care for view and manage their health information, and you can see their previous tests and prescribed medicines. A nominated representative with full access can upload documents for the person they are caring for. These documents can include a personal health summary or an advance care plan.

View or help manage another person’s My Health Record 

Authorised representative

An authorised representative is responsible for managing the My Health Record of someone who is not able to make decisions for themselves. An authorised representative has complete access and control over the record, as if it were their own. An authorised representative may be a parent, carer, family member, legal guardian, or someone with enduring power of attorney.

How to become an authorised representative 

Manage a record as an authorised representative 

Advance care planning 

An advance care planning document details a person’s future medical care preferences. It provides guidance to the family, close friends and healthcare providers if you can no longer speak for yourself or make your own decisions. This information is available to healthcare providers at the time and place it is needed. As a carer, you can be added as an advance care document custodian in a person's My Health Record and you can be contacted should the need arise.

Refer to the Help advance-care-plan section for more information.

How information is added to My Health Record 

A new My Health Record might not have much information in it when you first log in. Doctors, pharmacists and other healthcare providers can add information to create a picture of a person’s health over time.

Ask the healthcare provider to add new information to the My Health Record of the person you care for at their next visit.

Melissa and Damien's My Health Record story

Melissa and her husband Damien have seen hundreds of healthcare providers since he lost his sight at the age of 26. Using My Health Record means Melissa doesn’t need to remember all the details of Damien's health history when helping with his care.

Case study: My Health Record supports Angela’s long-term care needs

John and Margaret are both primary carers for their daughter Angela, who has Down syndrome. While it can be challenging for them to manage Angela’s health needs with their own as they get older, it’s been made easier with My Health Record. When Angela recently had to see a new specialist, John didn’t have to worry about bringing paper copies of her previous test results, or repeating her medical history, because the doctor could bring her details up online. It’s a huge weight off John and Margaret’s shoulders to know there’s a digital system to support them and their daughter.

“It was really important for Marnie to have a My Health Record, but it was also important for me, as her carer. It provides me with a level of security and confidence knowing that, if I wasn’t here, someone will know about Marnie’s story and that she will be managed appropriately.”

Donna Sedgman, mother and primary carer for 20 year-old Marnie Clapham