This section contains information for specialists looking to register for My Health Record and learn more about the system.
Register and set up access
There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system:
1. Conformant software
Accessing the My Health Record system through conformant clinical software enables healthcare providers to upload, view and download information from an individual's My Health Record.
Click here for more information on access via conformant software
2. National Provider Portal
If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.
Click here for more information on access via the National Provider Portal
Establish roles, responsibilities and policies
Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.
While your registration is being processed, this is an opportune time to:
- establish policies and procedures to underpin your team’s use of My Health Record, and
- train yourself and/or your team in how to use My Health Record
Contact your local primary health network for assistance with the above if required.
View and upload clinical information
Learn how:
- View a My Health Record, including:
- Improve data quality and safety
- Upload clinical information, such as:
- Access training simulators and learning resources
Understand privacy, security and consent
Learn about/how to:
- Report a clinical incident
- Manage a data breach
- Data breach notification - steps to follow
- Security practices and policies checklist
- Recognise your privacy and security obligations
- Understand when you can view and upload information
- My Health Record participation obligations
- My Health Record system security
Get training and resources
Clinical software simulators
There is a range of clinical software simulators or ‘sandboxes’ with which you can simulate viewing, creating and uploading clinical information to a fictional patient’s My Health Record. There are simulators for MedicalDirector, Zedmed and Genie.
Access clinical software simulators
Clinical software summary sheets
There are summary sheets for a range of clinical software products with step-by-step instructions and screenshots.
MedicalDirector
Genie
Zedmed
Clinical software demonstrations
There is a range of demonstrations showing how to perform a variety of functions in a range of clinical software products, including MedicalDirector, Zedmed and Genie.
MedicalDirector
Genie
Zedmed
Provider Portal demonstration
This demonstration shows how, once registered and connected, to log into the Provider Portal and view the range of information that might be available in a person’s My Health Record.
Access Provider Portal demonstration
Webinars
The Agency has hosted a number of webinars to help build knowledge on My Health Record.
Education and training request form
The Agency can help with organising face-to-face education and training.
Submit and education and training request
Support and inform patients
Brochures
A range of brochures are available to support you in introducing My Health Record to your patients.
Consumer Portal guides
A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.
Get help and support
Contact us
See the Contact us page for guidance on who to call for help and support.
