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Introduction to connecting to the My Health Record system

Secure online access to the My Health Record system is available nationally to consumers and their healthcare providers 24 hours a day, 365 days a year. The My Health Record system is available from any computer or mobile device with an internet connection.

There are two ways through which authorised Healthcare providers can access patients’ records in the My Health Record system:

  1. Conformant and enabled clinical information software.
  2. Web-based and read-only Provider Portal.

The Australian Digital Health Agency is the System Operator, with healthcare professional registration services to the My Health Record system administered by the Department of Human Services, and digital health policy and legislation governed by the Department of Health.

Steps for healthcare providers and organisations wishing to register for digital health

There are several components of digital health that allow healthcare providers and organisations to take full advantage of the national My Health Record system.

Below are the three fundamental steps required to register for digital health. A healthcare organisation is not obligated to complete all of the steps, however they will not be able to use some areas, or take full advantage of the My Health Record system if the organisation chooses not to do so.

Register with the Healthcare Identifiers (HI) service

The HI Service is a national system for uniquely identifying eligible healthcare providers, organisations and individuals (patients).

All healthcare providers and organisations wishing to participate in the My Health Record system must first be registered with the HI Service. Once registered, healthcare organisations are issued with a unique 16-digit Healthcare Provider Identifier for Organisations – also known as a HPI-O. Healthcare Provider Individuals such as GPs, allied health professionals and nurses registered with AHPRA are already registered with the HI Service and have automatically been assigned a Healthcare Provider Identifier for Individuals – also known as a HPI-I.

Providers that are employed in a healthcare profession that is not regulated by AHPRA will need to apply for a HPI-I.

Register to participate in the My Health Record system

Once registered with the HI Service, healthcare organisations will then need to register to participate in the My Health Record system. Healthcare providers will need to be authorised by their healthcare organisation to access the My Health Record system.

Find out more about the registration process

Obtain a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate for My Health Record system access

A National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate is a digital certificate that authenticates an individual provider or organisation whenever they access the My Health Record system. There are two types of NASH PKI Certificates – one for organisations and one for individuals.

Apply for a NASH PKI certificate here.

Practice Incentives Programme (PIP) eHealth Incentive

In addition to the above-mentioned steps, organisations applying to receive the Practice Incentives Program (PIP) from Medicare will need to complete these additional steps in order to be eligible to receive the incentive:

  • Implement data records and clinical terminology (medical vocabulary).
  • Obtain and actively use Secure Message Delivery (SMD) product.
  • Obtain and actively use Electronic Transfer of Prescription (eTP) product.

Other healthcare organisations wishing to take full advantage of available digital health products can also complete any/all of these three additional steps.

For more information on PIP, visit the Practice Incentives Program page.