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This section outlines a range of education and training tools and resources you can use to familiarise yourself with My Health Record.

My Health Record: Pharmacy - what’s in it for me and my patients?

This introduces My Health Record and outlines its benefits and uses in community pharmacy.

My Health Record online training

This training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:

  • the types of information in the My Health Record system;
  • how to view a person's My Health Record and upload information to it;
  • the legislation which underpins healthcare providers' use of the My Health Record system;
  • how the My Health Record system can improve clinical outcomes; and
  • healthcare providers' participation obligations.

Each module has been accredited for 0.5 hour of Group 1 CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan which can be converted to 0.5 hour of Group 2 CPD (or 1 CPD credit) upon successful completion of relevant assessment activities.

Go to My Health Record online training

Clinical software summary sheets

There are summary sheets for some dispensing software products with step-by-step instructions and screenshots for accessing, viewing and uploading dispense records to My Health Record.

Go to software summary sheets

Clinical software demonstrations

There are demonstrations showing how to view a My Health Record and upload a dispense record with clinical software.

Fred Dispense

Viewing a My Health Record

Uploading a dispense record 

Fred Dispense On Demand Training

Instructional videos

There are videos showing how to use the various features of My Health Record with clinical software.


Setting up access 

Viewing a Patient's My Health Record 

Uploading Dispense Records 

My Health Record Patient Consent and Controls

Provider Portal demonstration

There is a slideshow showing how to log into the Provider Portal and view the range of information that might be available in a person’s My Health Record.

Access Provider Portal demonstration


The Agency has hosted a number of webinars to help build knowledge on My Health Record.

Access webinar recordings

An Interview with Shane Jackson

In this , pharmacist Shane Jackson explains how My Health Record supports the provision of pharmacy health services, what kinds of scenarios My Health Record is most beneficial for, and why it is important that dispensing information held by pharmacists be shared with other healthcare providers.

Frequently asked questions

These FAQs answer many questions commonly raised by pharmacists.

Education and training request form

The Agency can provide face-to-face education and training.

Submit a request