The Provider Portal is an interface through which healthcare providers can access the My Health Record system.
You can access the Provider Portal without conformant clinical software and it is a view-only service.
How to access the Provider Portal
Before you can access the Provider Portal, you will need to get set up. This includes getting healthcare identifiers and a public key infrastructure (PKI) certificate. You can read more about the Healthcare Identifiers (HI) Service and National Authentication Service for Health (NASH) PKI certificates.
The end-to-end process generally takes between 2 and 6 weeks from start to finish once the user has a HPI-I.
Step 1. Get a Healthcare Provider Identifier – Individual (HPI-I) for yourself
If you are registered with the Australian Health Practitioner Regulation Agency (AHPRA), you will already have a HPI-I. To find it:
- log onto www.ahpra.gov.au using your AHPRA User ID
- call the HI Service on 1300 419 495, or
- add 800361 to the front of your AHPRA User ID (note: this is not your professional registration number).
If you aren’t registered in AHPRA, complete the Application to register a Healthcare Provider (HW033). You will need to provide evidence of your identity and documents supporting your registration in a professional association related to the healthcare you provide (see Appendix 1).
Step 2: Get a Healthcare Provider Identifier – Organisation (HPI-O) for your organisation and register for My Health Record
The Digital Health Online Forms tool lets you:
- get a HPI-O for your organisation
- register your organisation to participate in My Health Record.
you will need to provide evidence that you have the authority to make decisions on behalf of your organisation (see Appendix 1).
Step 3: Apply for a NASH PKI individual certificate
To apply for a NASH PKI Certificate for Individual Healthcare Providers:
- submit an Application to request a NASH PKI Certificate for Individual Healthcare Providers (HW022).
- Note: A NASH PKI individual certificate is not the same certificate available to request through the Digital Health Online forms.
Step 4: Link your HPI-I to your HPI-O in the My Health Record
Link your HPI-I with your HPI-O through any of the following options:
- call the My Health Record Help line (option 2) on 1800 723 471.
- if you have a Provider Digital Access (PRODA) account, link through Health Professional Online Services (HPOS) (see steps on the Human Services website).
- submit an
once you’ve completed your registration, you will receive:
- a letter containing your HPI-O, and other HI Service details
- a letter confirming your registration with the My Health Record
- a NASH physical token with installation instructions, and a separately sent (for security reasons) Personal Identification Code (PIC) that ensures only you are able to use the certificate.
How to use the Provider Portal
Step 1: Logging on
You can access the Provider Portal using latest versions of Internet Explorer, Google Chrome, Firefox, Safari and Android.
Go to https://portal.ehealth.gov.au/ to access the portal. Log in and verify your identity using your Individual NASH PKI Certificate (for example, a USB token).
- Insert your token into the USB port or smart card reader.
- Choose the credential you wish to use (if necessary).
- Enter your password (set up as part of the installation process).
Note: You will need to log out and in again if treating individuals on behalf of other organisations.
Step 2. Select the organisation you are representing
Step 3. Search for the individual’s My Health Record
Once you log in, a search screen will appear.
Add their information to the search screen to find their My Health Record. To find the individual’s record, the information you enter must match their details as recorded with Medicare.
The individual may have set up access restrictions for their record. If they have, you will need to get the access code from the individual and enter it into the screen.
Step 4. Navigating My Health Record
The record opens on the individual’s Health Record Overview (HRO). The HRO provides a single access point to relevant areas of a My Health Record to allow for easy navigation.
Evidence of identify documents
Acceptable documentary evidence of the existence of the organisation as a legal business entity and your authority to commit the requires the following:
You must provide a minimum of one document from the Primary group and one document from the Secondary group. You must include a Deed Poll or marriage certificate if there is a difference in name in these documents.
* Additional options are listed in the forms themselves.
You must provide a certified copy of any one of the following documents: