Start of content

The Provider Portal is an interface through which healthcare providers can access the My Health Record system.

You can access the Provider Portal without conformant clinical software and it is a view-only service.

How to access the Provider Portal

Before you can access the Provider Portal, you will need to get set up. This includes getting healthcare identifiers and a public key infrastructure (PKI) certificate. You can read more about the Healthcare Identifiers (HI) Service and National Authentication Service for Health (NASH) PKI certificates.

The end-to-end process generally takes between 2 and 6 weeks from start to finish once the user has a HPI-I.

Step 1. Get a Healthcare Provider Identifier – Individual (HPI-I) for yourself

If you are registered with the Australian Health Practitioner Regulation Agency (AHPRA), you will already have a HPI-I. To find it:

  • log onto www.ahpra.gov.au using your AHPRA User ID
  • call the HI Service on 1300 419 495, or
  • add 800361 to the front of your AHPRA User ID (note: this is not your professional registration number).
  • If you aren’t registered in AHPRA, complete the Application to register a Healthcare Provider (HW033). You will need to provide evidence of your identity and documents supporting your registration in a professional association related to the healthcare you provide (see Appendix 1).

Step 2: Get a Healthcare Provider Identifier – Organisation (HPI-O) for your organisation and register for My Health Record

The Digital Health Online Forms tool lets you:

  • get a HPI-O for your organisation
  • register your organisation to participate in My Health Record.
  • you will need to provide evidence that you have the authority to make decisions on behalf of your organisation (see Appendix 1).

Step 3: Apply for a NASH PKI individual certificate

To apply for a NASH PKI Certificate for Individual Healthcare Providers:

Step 4: Link your HPI-I to your HPI-O in the My Health Record

Link your HPI-I with your HPI-O through any of the following options:

How to use the Provider Portal

Step 1: Logging on

You can access the Provider Portal using latest versions of Internet Explorer, Google Chrome, Firefox, Safari and Android. 

Go to https://portal.ehealth.gov.au/ to access the portal. Log in and verify your identity using your Individual NASH PKI Certificate (for example, a USB token).

  1. Insert your token into the USB port or smart card reader.
  2. Choose the credential you wish to use (if necessary).
  3. Enter your password (set up as part of the installation process).

Note: You will need to log out and in again if treating individuals on behalf of other organisations.

Step 2. Select the organisation you are representing

Step 3. Search for the individual’s My Health Record

Once you log in, a search screen will appear.

Add their information to the search screen to find their My Health Record. To find the individual’s record, the information you enter must match their details as recorded with Medicare.

The individual may have set up access restrictions for their record. If they have, you will need to get the access code from the individual and enter it into the screen.

Step 4. Navigating My Health Record

The record opens on the individual’s Health Record Overview (HRO). The HRO provides a single access point to relevant areas of a My Health Record to allow for easy navigation.

Appendix 1

Evidence of identify documents

Acceptable documentary evidence of the existence of the organisation as a legal business entity and your authority to commit the requires the following:          

YourselfYour organisation

You must provide a minimum of one document from the Primary group and one document from the Secondary group. You must include a Deed Poll or marriage certificate if there is a difference in name in these documents.

Primary Group*

  • Australian Birth Certificate;
  • Australian Citizenship Certificate;
  • Australian Driver's License; or
  • Passport or Immigration Card

Secondary Group*

  • Medicare Card;
  • Australian Marriage Certificate; or
  • Australian Change of Name Certificate.

* Additional options are listed in the forms themselves.

You must provide a certified copy of any one of the following documents:

  • the notice issued by the Registrar of the Australian Business Register (ABR) bearing the business entity’s name, Australian Business Number and your name listed as the Public Officer
  • certificate of registration of a company issued by the Australian Securities and Investments Commission and your name listed as the Public Officer
  • the organisation’s appointment as a trustee (if the legal structure is a trust) with you as a stakeholder contract for sale or purchase of business addressed to you
  • statement of transaction issued by a financial institution in the name of the company, addressed to you and less than one year old
  • lease agreement for the organisation’s primary place of Business addressed to you
  • rates notice for the organisation’s primary place of business addressed to you
  • certificate of change of name for the organisation issued by the Australian Securities and Investments Commission and addressed to you
  • a document issued by the Australian Taxation Office with the organisation’s name and tax file number and addressed to you.