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The National Provider Portal is an interface through which healthcare providers can access the My Health Record system without the need for conformant clinical software.

It is a read-only service accessible using a PRODA (Provider Digital Access) account. 

Log in to the National Provider Portal

If you have a login to the National Provider Portal, you can access it here:

Log in to Provider Portal

Setting up Access to the National Provider Portal

Before you can access the National Provider Portal (NPP), you will need to get set up. All healthcare providers must register for a PRODA account and have a Healthcare Provider Identifier - Individual (HPI-I). To use the NPP, your organisation needs an Healthcare Identifier Individual - Organisation (HPI-O) and be registered to participate in the My Health Record. Read more about the Healthcare Identifiers (HI) Service.

The process for setting up access to the NPP:

  1. Register for an individual PRODA account
  2. Hold a Healthcare Provider Identifier - Individual (HPI-I)
  3. Healthcare providers linked to organisations they are representing
  4. Healthcare organisations register for the HI Service and My Health Record

Step 1: Register for an individual PRODA account

Provider Digital Access (PRODA) is an online authentication system used to securely access government online services. If you are a healthcare provider wanting to access the NPP or a practice owner/administrator wanting to access services using PRODA, you need to register as an individual to get your own account. 

To ensure your applications are processed smoothly:

  • Ensure the name you register the account with has the same name as all your documents, or a Change of Name certificate is provided as supporting documentation
  • Confirm the gender on the account matches the documents
  • Confirm the DOB is entered correctly
  • The email address used to register the Individual PRODA account should not be a publicly accessible email address such as an admin account

If you do not have a PRODA account, register here

Step 2: Healthcare providers hold a Healthcare Provider Identifier - Individual (HPI-I)

All healthcare providers registered with the Australian Health Practitioner Regulation Agency (AHPRA) will already have an HPI-I. To find it:

  • Log in to the AHPRA website; or
  • Call AHPRA on 1300 419 495 Monday to Friday 9:00am - 5:00pm (local time).

Note: If you know your AHPRA User ID, add 800361 to the front of the ID to get your HPI-I.

If you practice a health profession not regulated by AHPRA, you can apply for an HPI-I by completing the online application in Health Professional Online Services (HPOS).

Step 3: Healthcare providers linked to organisations they are representing (linking the HPI-I to the organisation's HPI-O)

For a healthcare provider representing a healthcare organisation to access the NPP, the practice manager/administrator must link their HPI-I to the organisation's HPI-O. This can be done by:

Once successful linking has occurred, healthcare providers representing the organisation can access the NPP. See How to use the NPP below.

If your organisation is not yet registered in the HI Service and My Health Record, see Step 4.

Step 4: Register the organisation in the HI Service and My Health Record

If your organisation does not already have a Healthcare Provider Identifier – Organisation (HPI-O), the practice owner needs to register it with the HI Service and the My Health Record. 

To register:

  • Log on to PRODA account 
  • Select Go to Service on the HPOS tile in HPOS, select My programs and then select the Healthcare Identifiers and My Health Record tile 
  • Select the My Health Record – Register Organisation tile, and complete the online form to register the Seed Organisation
  • If the organisation is not known to the HI Service, the applicant will need to provide evidence that they have the authority to make decisions on behalf of the organisation (see Appendix 1) by uploading documents in the Seed Organisation registration application.

Once the registration is complete, the applicant will receive a notification in their HPOS Mail Centre. This will include:

  • Confirmation of successful registration with My Health Record
  • Healthcare Provider Organisation Identifier (HPI-O)
  • Responsible Officer (RO) and the Organisation Maintenance Officer (OMO) numbers

Accessing and using the NPP

1. Log onto the NPP

Go to provider.ehealth.gov.au/login.html to access the portal.

You can access the NPP using the latest versions of Internet Explorer, Google Chrome, Firefox, Safari and Android.

2. Click on the 'Login' button

You will be redirected to the PRODA login page where you will be required to enter your username and password.

3. Link your PRODA ID to the My Health Record system by entering your Identifier Number

You will only need to complete the linking once.

4. Select the organisation you are representing

 

5. Search for the individual's My Health Record

Once you log in, a search screen will appear.

Add their information to the search screen to find their My Health Record. To find the individual's record, the information you enter must match their details as recorded with Medicare.

The information required includes:

  • Last name
  • Date of birth
  • Sex
  • Identifier (IHI, Medicare or DVA)

The individual may have set up access restrictions for their record. If they have, you will need to get the access code from the individual and enter it into the screen.

6. Navigate My Health Record

The record opens on the individual's Health Record Overview (HRO). The HRO provides a single access point to relevant areas of a My Health Record to allow for easy navigation.

Note: You will need to log out and in again if treating individuals on behalf of other organisations.

Video demonstration on How to Access My Health Record Using the NPP

You will be directed to the Australian Digital Health Agency online training site. If you have a current account – login, or register as a new user. You can also watch the video with guest access.

Watch the video

Appendix 1

Documents required for PRODA and organisation registration applications

YourselfYour organisation

You must provide a minimum of one document from the Primary group and one document from the Secondary group. You must include a Deed Poll or marriage certificate if there is a difference in name in these documents.

Primary Group*

  • Australian Birth Certificate;
  • Australian Citizenship Certificate;
  • Australian Driver's License; or
  • Passport or Immigration Card

Secondary Group*

  • Medicare Card;
  • Australian Marriage Certificate; or
  • Australian Change of Name Certificate.

* Additional options are listed in the forms themselves.

You must provide a certified copy of any one of the following documents:

  • the notice issued by the Registrar of the Australian Business Register (ABR) bearing the business entity’s name, Australian Business Number and your name listed as the Public Officer
  • certificate of registration of a company issued by the Australian Securities and Investments Commission and your name listed as the Public Officer
  • the organisation’s appointment as a trustee (if the legal structure is a trust) with you as a stakeholder contract for sale or purchase of business addressed to you
  • statement of transaction issued by a financial institution in the name of the company, addressed to you and less than one year old
  • lease agreement for the organisation’s primary place of Business addressed to you
  • rates notice for the organisation’s primary place of business addressed to you
  • certificate of change of name for the organisation issued by the Australian Securities and Investments Commission and addressed to you
  • a document issued by the Australian Taxation Office with the organisation’s name and tax file number and addressed to you.