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Hospitals are an important part of Australia’s health landscape, providing services to many Australians each year.

My Health Record provides a vital source of information for healthcare professionals and their patients enabling continuity of care between the hospital health system and community care.

Achieving a critical mass of awareness of staff within all health care settings will be key to the success of increased use of the My Health Record system across Australia. 

For hospital staff, the key behavioural change requirement is increased awareness of the My Health Record matched with a consequent increase in the viewing of such things as patient shared health summaries, medications view documents, pathology and diagnostic reports within the My Health Record. This will be dependent on the connectivity of hospital services’ clinical information systems and the readiness of eHealth solutions within each state and territory and private hospital readiness. 

This section contains information for hospital staff who wish to increase their awareness and understanding of My Health Record.

Using My Health Record in a hospital 

Access to key health information

By accessing the My Health Record system through your hospital’s clinical information system you can access information about your patients such as:

  • shared health summaries (which include medications, medial history, allergies and immunisations)
  • event summaries (including information about a significant healthcare event)
  • MBS and PBS history
  • medication prescription and dispense records
  • previous hospital discharge summaries, and
  • advance care planning documents and custodian information.

Sharing information

If your hospital has compliant software, you will also be able to upload important health information about your patients, such as a discharge summary, which can then be viewed by other hospitals and other healthcare providers involved in their care. You will be able to view the patient shared health summary when they are in your hospital.

Greater efficiency

Having access to a patient’s key health information can help you operate more effectively by allowing you to:

  • Quickly gain a picture of the health history of your patient.
  • Reduce the time you spend looking for and receiving information about your patients from other healthcare providers (e.g. patients with chronic diseases).

Register and set up access to the My Health Record system

Hospitals wanting to register for the My Health Record should contact their local Health Department eHealth team or the Australian Digital Health Agency Provider Readiness team for further information and assistance.

You can familiarise yourself with the registration process through either:

You will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system, and train yourself and/or your team in how to use the My Health Record system.

The fundamental steps for registering are:

  1. Register with the Healthcare Identifiers (HI) Service for a Healthcare Provider Identifier – Organisation (HPI-O) and the My Health Record
  2. Apply for a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate for organisations

You can complete these steps online through the Healthcare Providers Online Service (HPOS).

Allow approximately 2 – 6 weeks processing time from application to issuance. While your registration is being processed, this is an opportune time to:

Once you have received your HPI-O and NASH PKI certificate, contact your clinical information system software provider for help with configuring your system.

View and upload clinical information

Please note that the majority of documents, available for upload within hospital and health services, are uploaded in the background (automatically) by each State/ Territory eHealth department through normal delivery portals, unless the consumer has requested otherwise. Further guidance and training should be sort from your organisations eHealth/Digital Health team.

Please refer to your organisations policies and procedures for viewing and uploading of clinical information through jurisdictional health and private hospital clinical information systems in the first instance.

Learn how to:

Understand privacy, security and consent

Please refer to local organisational policies and procedures.

Learn more about/how to:

Access training and resources

My Health Record opt out resources

A range of fact sheets are available with opt-out messaging targeted towards providers working in hospitals.

My Health Record online training

Please refer to your local hospital organisations training resources for interaction with the My Health Record through your localised clinical information system.

This online training introduces My Health Record and outlines its benefits, features and functionalities for healthcare providers outside of the hospital environment. It covers topics such as:

  • the types of information in the My Health Record system;
  • how to view a patient's My Health Record and upload information to it;
  • the legislation which underpins healthcare providers' use of the My Health Record system;
  • how the My Health Record system can improve clinical outcomes; and
  • healthcare providers' participation obligations.

Education and training request form

The Agency can help with organising face-to-face education and training for your practice.

Request education and training

Support and inform patients


A range of brochures are available to support you in introducing My Health Record to your patients. Further brochures will be uploaded as they are developed and published.

Consumer portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.

Get help and support

Contact us

See the Contact us page for guidance on who to call for help and support.