This section contains information for pharmacists looking to register for My Health Record and learn more about the system.
My Health Record: Pharmacy - What’s in it for me and my patients?
These fact sheets introduce My Health Record and outline its benefits and the registration process.
Community pharmacy FAQs
Register and set up access
There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.
1. Conformant software
Accessing the My Health Record system through conformant dispensing software enables healthcare providers to view and download information from an individual's My Health Record.
Click here for more information on access via conformant software
2. National Provider Portal
If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.
Click here for more information on access via the National Provider Portal
Establish roles, responsibilities and policies
Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.
While your registration is being processed, this is an opportune time to:
- establish policies and procedures to underpin your team’s use of My Health Record, and
- train yourself and/or your team in how to use My Health Record
Contact your local PHN for assistance with the above if required.
View and upload clinical information
Learn how to:
- View a My Health Record, including:
- Improve data quality and safety
- Upload clinical information
- Access training and resources
Understand privacy, security and consent
Learn more about/how to:
- Report a clinical incident
- Manage a data breach
- Data breach notification - steps to follow
- Security practices and policies checklist
- Recognise your privacy and security obligations
- Understand when you can view and upload information
- My Health Record participation obligations
- My Health Record system security
Get training and resources
My Health Record online training
This online training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:
- the benefits of My Health Record for pharmacists and patients,
- the types of information that may be found in My Health Record,
- the uses of My Health Record in pharmacy, and
- the privacy and security mechanisms which underpin My Health Record.
Each module has been accredited for 0.5 hour of Group 1 CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan which can be converted to 0.5 hour of Group 2 CPD (or 1 CPD credit) upon successful completion of relevant assessment activities.
Access My Health Record online training
Dispense software 'how to' guides and instructional videos
There is a range of 'how to' guides and instructional videos showing how to view a patient's My Health Record and uploading clinical information to it.
Pharmaceutical Society of Australia’s Digital Health Resource Hub
The Pharmaceutical Society of Australia, in partnership with the Agency, has prepared a range of guidelines, practice support materials and education.
Access PSA Digital Resource Hub
Education and training request form
The Agency can help with organising face-to-face education and training for your pharmacy.
Request education and training
Support and inform patients
Brochures
A range of brochures are available to support you in introducing My Health Record to your patients.
Consumer Portal guides
A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.
Get help and support
See the Contact us page for guidance on who to call for help and support.
