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This section contains information for pharmacists looking to register for My Health Record and learn more about the system.

 

My Health Record: Pharmacy - What’s in it for me and my patients?

These fact sheets introduce My Health Record and outline its benefits and the registration process. 

Community pharmacy FAQs

Register and set up access

There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.

1. Conformant software

Accessing the My Health Record system through conformant dispensing software enables healthcare providers to view and download information from an individual's My Health Record.

Click here for more information on access via conformant software

2. National Provider Portal

If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.

Click here for more information on access via the National Provider Portal

Establish roles, responsibilities and policies

Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.

While your registration is being processed, this is an opportune time to:

Contact your local PHN for assistance with the above if required.

View and upload clinical information

Learn how to:

Understand privacy, security and consent

Learn more about/how to:

Get training and resources

My Health Record online training

This online training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:

  • the benefits of My Health Record for pharmacists and patients,
  • the types of information that may be found in My Health Record,
  • the uses of My Health Record in pharmacy, and
  • the privacy and security mechanisms which underpin My Health Record.

Each module has been accredited for 0.5 hour of Group 1 CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan which can be converted to 0.5 hour of Group 2 CPD (or 1 CPD credit) upon successful completion of relevant assessment activities.

Access My Health Record online training

Dispense software 'how to' guides and instructional videos 

There is a range of 'how to' guides and instructional videos showing how to view a patient's My Health Record and uploading clinical information to it. 

Access the guides and videos

Pharmaceutical Society of Australia’s Digital Health Resource Hub

The Pharmaceutical Society of Australia, in partnership with the Agency, has prepared a range of guidelines, practice support materials and education.

Access PSA Digital Resource Hub

Education and training request form

The Agency can help with organising face-to-face education and training for your pharmacy.

Request education and training

Support and inform patients

Brochures

A range of brochures are available to support you in introducing My Health Record to your patients.

Consumer Portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.

Get help and support

See the Contact us page for guidance on who to call for help and support.