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This section contains information for pharmacists looking to register for My Health Record and learn more about the system.


My Health Record: Pharmacy - what’s in it for me and my patients?

These fact sheets introduce My Health Record, and outline its benefits and the registration process. 

Community pharmacy FAQs

Register and configure your system

You will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.

The fundamental steps for registering are:

  1. Register with the Healthcare Identifiers (HI) Service for a Healthcare Provider Identifier – Organisation (HPI-O) and the My Health Record
  2. Apply for a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate for organisations 

If you are using dispensing software which integrates with My Health Record, you can complete all three of these steps online through a single form: 

If you are not using dispensing software which integrates with My Health Record, or you are an Accredited Pharmacist running your own business, you can set up access to the My Health Record system through your web browser. Refer to the guide below. 

While your registration is being processed, this is an opportune time to:

Once you have received confirmation from the Department of Human Services (DHS) that your pharmacy has been registered, contact your software vendor for assistance with configuration. Ensure you keep the documentation received from DHS in a safe place, as you may need to refer to it in future.

View and upload clinical information

Learn how to:

Understand privacy, security and consent

Learn more about/how to:

Get training and resources

My Health Record online training

This online training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:

  • the types of information in the My Health Record system;
  • how to view a patient's My Health Record and upload information to it;
  • the legislation which underpins healthcare providers' use of the My Health Record system;
  • how the My Health Record system can improve clinical outcomes; and
  • healthcare providers' participation obligations.

Each module has been accredited for 0.5 hour of Group 1 CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan which can be converted to 0.5 hour of Group 2 CPD (or 1 CPD credit) upon successful completion of relevant assessment activities.

Access My Health Record online training

Dispense software demonstrations

There are demonstrations showing how to view a My Health Record and upload a dispense record to it with Fred Dispense.


The Agency has hosted a number of webinars to help build knowledge of My Health Record and its features and functionalities.

Access webinar recordings

An interview with Shane Jackson 

In this interview, pharmacist Shane Jackson explains how My Health Record supports the provision of pharmacy health services, what kinds of scenarios My Health Record is most beneficial for, and why it is important that dispensing information held by pharmacists be shared with other healthcare providers.

Education and training request form

The Agency can help with organising face-to-face education and training for your pharmacy.

Request education and training

Pharmaceutical Society of Australia’s Digital Health Resource Hub

The Pharmaceutical Society of Australia, in partnership with the Agency, has prepared a range of guidelines, practice support materials and education.

Access PSA Digital Resource Hub

Support and inform patients


A range of brochures are available to support you in introducing My Health Record to your patients.

Consumer Portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.

Get help and support

See the Contact us page for guidance on who to call for help and support.