It is now faster and easier for allied healthcare professionals to get a Healthcare Provider Identifier – Individual (HPI-I).
The new streamlined process is available through Health Professional Online Services (HPOS) and will improve registration approval time from weeks to days. You can register, renew or add professional details in the Healthcare Identifiers Service.
Registering with the Healthcare Identifiers Service for an HPI-I is the first step in connecting to My Health Record.
Find out more about getting an HPI-I here.
Find out how to update your HPI-I details here.
This section contains information for allied health professionals looking to register for My Health Record and learn more about the system.
On this page:
Read our fact sheet introducing My Health Record.
There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.
1. Conformant software
Accessing the My Health Record system through conformant clinical software enables healthcare providers to upload, view and download information from an individual's My Health Record.
2. National Provider Portal
If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.
Establish roles, responsibilities and policies
Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.
While your registration is being processed, this is an opportune time to:
- establish policies and procedures to underpin your team’s use of My Health Record, and
- train yourself or your team in how to use My Health Record
Contact your local PHN for assistance with the above if required.
AHPA have additional digital health resources on their website, including digital health toolkits for dietetics, psychologists and physiotherapists, with details about My Health Record and secure messaging.
Learn how to:
- View a My Health Record, including:
- Improve data quality and safety
- Upload clinical information, such as:
- Access training simulators and learning resources
Learn more about/how to:
- Report a clinical incident
- Manage a data breach
- Data breach notification - steps to follow
- Security practices and policies checklist
- Recognise your privacy and security obligations
- Understand consent and control
- My Health Record participation obligations
- My Health Record system security
Clinical software simulators
There is a range of clinical software simulators or ‘sandboxes’ with which you can simulate viewing, creating and uploading clinical information to a fictional patient’s My Health Record. There are simulators for Bp Premier, MedicalDirector, Zedmed, Genie, and Communicare.
Clinical software summary sheets
There are summary sheets for a range of clinical software products with step-by-step instructions and screenshots for viewing, creating and uploading clinical information. The software products covered include Bp Premier, MedicalDirector, Zedmed, Genie, Medtech32 and Communicare.
Clinical software demonstrations
There is a range of slideshows showing how to perform a variety of functions in a range of clinical software products, including Bp Premier, MedicalDirector, Zedmed, Genie, Medtech 32 and Communicare.
Provider Portal demonstration
This demonstration shows how, once registered and connected, to log into the Provider Portal and view the range of information that might be available in an individual’s My Health Record.
The Agency has hosted a number of webinars to help build knowledge on My Health Record.
Education and training request form
The Agency can help with organising face-to-face education and training.
A range of brochures are available to support you in introducing My Health Record to your patients.
Consumer Portal guides
A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.
See the Contact us page for guidance on who to call for help and support.