Start of content

This section contains information for allied health professionals looking to register for My Health Record and learn more about the system.

Video: Allied health professionals talk about My Health Record

Dr Jo Burnand, FRACMA, interviews Jamie Marshall, a clinical psychologist on the benefits and uses of My Health Record in allied healthcare settings.

Register and set up access 

There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.

1. Conformant software

Accessing the My Health Record system through conformant clinical software enables healthcare providers to upload, view and download information from an individual's My Health Record.

Click here for more information on access via conformant software

2. National Provider Portal

If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.

Click here for more information on access via the National Provider Portal

Establish roles, responsibilities and policies 

Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.

While your registration is being processed, this is an opportune time to:

Contact your local PHN for assistance with the above if required.

View and upload clinical information

Learn how to:

Understand privacy, security and consent

Learn more about/how to:

Get training and resources

My Health Record: What’s in it for me and my patients?

This  introduces My Health Record, and outlines its benefits and the registration process.

Clinical software simulators

There is a range of clinical software simulators or ‘sandboxes’ with which you can simulate viewing, creating and uploading clinical information to a fictional patient’s My Health Record. There are simulators for Bp Premier, MedicalDirector, Zedmed, Genie, and Communicare.

Access clinical software simulators

Clinical software summary sheets

There are summary sheets for a range of clinical software products with step-by-step instructions and screenshots for viewing, creating and uploading clinical information. The software products covered include Bp Premier, MedicalDirector, Zedmed, Genie, Medtech32 and Communicare.

Access clinical software summary sheets

Clinical software demonstrations

There is a range of slideshows showing how to perform a variety of functions in a range of clinical software products, including Bp Premier, MedicalDirector, Zedmed, Genie, Medtech 32 and Communicare.

Access clinical software demonstrations

Provider Portal demonstration 

This demonstration shows how, once registered and connected, to log into the Provider Portal and view the range of information that might be available in an individual’s My Health Record.

Access Provider Portal demonstration

Webinars

The Agency has hosted a number of webinars to help build knowledge on My Health Record.

Access webinar recordings

Education and training request form

The Agency can help with organising face-to-face education and training.

Submit an education and training request

Support and inform patients

Brochures

A range of brochures are available to support you in introducing My Health Record to your patients.

Consumer Portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.

Get help and support

Contact us

See the Contact us page for guidance on who to call for help and support.