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This section contains information for allied health professionals looking to register for My Health Record and learn more about the system.

Register and set up

You can familiarise yourself with the registration process through either:

You will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and My Health Record.

The fundamental steps for registering are:

  1. Register for a Health Provider Identifier – Individual (HPI-I) (if you do not already have one)
  2. Register with the Healthcare Identifiers (HI) Service for a Healthcare Provider Identifier – Organisation (HPI-O)
  3. Register to participate in My Health Record
  4. Apply for a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate

If you are registered with the Australian Health Practitioner Regulation Agency (AHPRA), you will already have a HPI-I. To find it:

  • log onto using your AHPRA User ID
  • call the HI Service on 1300 419 495, or
  • add 800361 to the front of your AHPRA User ID (note: this is not your professional registration number).

If you are not registered with AHPRA, complete the Application to register a Healthcare Provider (HW033). You will need to provide evidence of your identity and documents supporting your registration in a professional association related to the healthcare you provide.

If you are using clinical software which integrates with My Health Record, you can complete the remaining steps online through the Digital Health Online Forms tool. There is an which provides step-by-step instructions for completing the forms, as well as a list of materials the organisation will need to have on hand to expedite the process.
If you are not using compatible clinical software, you can setup access to My Health Record through the Provider Portal via your web browser. Refer to the .

While your registration is being processed, this is an opportune time to:

Once you have received your HPI-O and NASH PKI certificate, and confirmation that you are registered to participate in My Health Record, contact your software vendor for help with configuring your system.

View and upload clinical information

Learn how to:

Understand privacy, security and consent

Learn more about/how to:

Get training and resources

My Health Record: What’s in it for me and my patients?

This  introduces My Health Record, and outlines its benefits and the registration process.

Clinical software simulators

There is a range of clinical software simulators or ‘sandboxes’ with which you can simulate viewing, creating and uploading clinical information to a fictional patient’s My Health Record. There are simulators for Bp Premier, MedicalDirector, Zedmed, Genie, and Communicare.

Access clinical software simulators

Clinical software summary sheets

There are summary sheets for a range of clinical software products with step-by-step instructions and screenshots for viewing, creating and uploading clinical information. The software products covered include Bp Premier, MedicalDirector, Zedmed, Genie, Medtech32 and Communicare.

Access clinical software summary sheets

Clinical software demonstrations

There is a range of slideshows showing how to perform a variety of functions in a range of clinical software products, including Bp Premier, MedicalDirector, Zedmed, Genie, Medtech 32 and Communicare.

Access clinical software demonstrations

Provider Portal demonstration 

This demonstration shows how, once registered and connected, to log into the Provider Portal and view the range of information that might be available in an individual’s My Health Record.

Access Provider Portal demonstration


The Agency has hosted a number of webinars to help build knowledge on My Health Record.

Access webinar recordings

Education and training request form

The Agency can help with organising face-to-face education and training.

Submit an education and training request

Support and inform patients


A range of brochures are available to support you in introducing My Health Record to your patients.

Consumer Portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.


Get help and support

Contact us

See the Contact us page for guidance on who to call for help and support.