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This page contains information for aged care health professionals who want to register for the My Health Record system and understand how it can support their clinical care.

Video: Aged care professionals talk about My Health Record

Dr Jo Burnand, FRACMA, interviews Susan Emerson, a registered nurse and aged care service director on the benefits and uses of My Health Record in aged care settings. 

Benefits of My Health Record in aged care

My Health Record offers significant potential to improve care coordination and health outcomes, particularly for older Australians who generally experience a higher prevalence of chronic and complex conditions and polypharmacy, and interact frequently with the health system.

My Health Record offers a range of practical uses for aged care health professionals and patients/residents, such as:

  • When meeting a patient/resident for the first time, the healthcare professional can gain an overview of the patient’s/resident’s health status through their shared health summary in the My Health Record system. This can include their medical conditions, medications, allergies and adverse reactions, and immunisations.
  • When a patient/resident has been to hospital, the healthcare professional can gain an overview of the encounter through the discharge summary in their My Health Record. This can include details of treatments, procedures and tests performed and recommendations for follow-up.
  • The healthcare professional and the patient/resident can refer to their My Health Record for their medications information rather than relying on their memory. This can include the brand name and active ingredients, strength and dosage instructions.
  • The patient/resident can elect a nominated representative, such as a family member or carer, to share visibility of, and help to manage their My Health Record.
  • The patient/resident can upload an advance care planning document to their My Health Record to record their wishes for end-of-life care.

Register and set up access 

There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.

1. Conformant software

Accessing the My Health Record system through conformant clinical software enables healthcare providers to upload, view and download information from an individual's My Health Record.

Click here for more information on access via conformant software

2. National Provider Portal

If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.

Click here for more information on access via the National Provider Portal

Establish roles, responsibilities and policies 

Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system, and train yourself and/or your team in how to use the My Health Record system.

You can familiarise yourself with the registration process for organisations and individuals here.

While your registration is being processed, this is an opportune time to:

View and upload clinical information

Learn how to:

Understand privacy, security and consent

Learn more about/how to:

Access training and resources

My Health Record online training

This training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:

  • the benefits of My Health Record for healthcare providers and patients
  • the types of information that may be found in My Health Record
  • the uses of My Health Record in a range of healthcare settings 
  • the privacy and security mechanisms which underpin My Health Record.

Aged Care health professionals looking to familiarise themselves with My Health Record are encouraged to undertake the My Health Record in General Practice course. While the course has been written for general practice healthcare professionals, most of the content is also relevant to the aged care setting.

The training platform can be found at www.training.digitalhealth.gov.au

Education and training request form

The Australian Digital Health Agency can help with organising face-to-face education and training. To request education and training, please submit an online form.

Support and inform patients/residents

Brochures, fact sheets and guides

A range of brochures and fact sheets are available to support you in introducing My Health Record. A range of step-by-step guides are also available to support older people in interacting with their My Health Record, including uploading a personal health summary, setting up a nominated representative, and setting privacy controls.

Some resources which may be of particular interest to patients/residents include:

Get help and support

See the Contact us page for guidance on who to call for help and support.