This page contains information for aged care health professionals who want to register for the My Health Record system and understand how it can support their clinical care.
Video: Aged care professionals talk about My Health Record
Dr Jo Burnand, FRACMA, interviews Susan Emerson, a registered nurse and aged care service director on the benefits and uses of My Health Record in aged care settings.
On this page:
Read our fact sheet introducing My Health Record.
My Health Record offers significant potential to improve care coordination and health outcomes, particularly for older Australians who generally experience a higher prevalence of chronic and complex conditions and polypharmacy, and interact frequently with the health system.
My Health Record offers a range of practical uses for aged care health professionals and patients/residents, such as:
- When meeting a patient/resident for the first time, the healthcare professional can gain an overview of the patient’s/resident’s health status through their shared health summary in the My Health Record system. This can include their medical conditions, medications, allergies and adverse reactions, and immunisations.
- When a patient/resident has been to hospital, the healthcare professional can gain an overview of the encounter through the discharge summary in their My Health Record. This can include details of treatments, procedures and tests performed and recommendations for follow-up.
- The healthcare professional and the patient/resident can refer to their My Health Record for their medications information rather than relying on their memory. This can include the brand name and active ingredients, strength and dosage instructions.
- The patient/resident can elect a nominated representative, such as a family member or carer, to share visibility of, and help to manage their My Health Record.
- The patient/resident can upload an advance care planning document to their My Health Record to record their wishes for end-of-life care.
There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.
1. Conformant software
Accessing the My Health Record system through conformant clinical software enables healthcare providers to upload, view and download information from an individual's My Health Record.
2. National Provider Portal
If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: https://portal.ehealth.gov.au. The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.
Establish roles, responsibilities and policies
Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system, and train yourself and/or your team in how to use the My Health Record system.
You can familiarise yourself with the registration process for organisations and individuals here.
While your registration is being processed, this is an opportune time to:
- establish policies and procedures to underpin your team’s use of My Health Record, and
- train yourself and/or your team in how to use My Health Record
Learn how to:
- View a My Health Record for a patient/resident under your care, including their:
- Improve data quality and safety
- Upload clinical information, such as:
- Access learning resources
Learn more about/how to:
- Report a clinical incident
- Manage a data breach
- Data breach notification - steps to follow
- Security practices and policies checklist
- Recognise your privacy and security obligations
- Understand when you can view and upload information
- My Health Record participation obligations
- My Health Record system security
My Health Record online training
This training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:
- the benefits of My Health Record for healthcare providers and patients
- the types of information that may be found in My Health Record
- the uses of My Health Record in a range of healthcare settings
- the privacy and security mechanisms which underpin My Health Record.
Aged Care health professionals looking to familiarise themselves with My Health Record are encouraged to undertake the My Health Record in General Practice course. While the course has been written for general practice healthcare professionals, most of the content is also relevant to the aged care setting.
The training platform can be found at www.training.digitalhealth.gov.au
Education and training request form
The Australian Digital Health Agency can help with organising face-to-face education and training. To request education and training, please submit an online form.
Brochures, fact sheets and guides
A range of brochures and fact sheets are available to support you in introducing My Health Record. A range of step-by-step guides are also available to support older people in interacting with their My Health Record, including uploading a personal health summary, setting up a nominated representative, and setting privacy controls.
Some resources which may be of particular interest to patients/residents include:
- Setting up a nominated representative with general access
- How to add an advance care plan
- My Health Record for older Australians
See the Contact us page for guidance on who to call for help and support.