The Help line status is updated on this page throughout the day.
Help line wait times
As at 10:00am (AEDT) on Friday 1 March 2019, average call wait times are:
- General enquiries: less than 1 minute
- Complex enquiries: less than 1 minute
The Help line is available 24 hours, 7 days a week on 1800 723 471 (option 1).
Complex enquiries include:
- help to cancel a record
- assistance to manage your My Health Record
Please have your Medicare card, or Department of Veteran’s Affairs (DVA) card with you.
If the Help line is busy and you do not wish to wait in the queue, please call back at another time.
Creation of new records
Between 16 July 2018 and 31 January 2019, Australians had the opportunity to decide if they wanted a My Health Record and to opt out if they didn’t want one. Records are now available. Learn how to log in to your record and start setting your preferences.
