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The Help line status is updated on this page throughout the day. 

Help line wait times

As at 4:00pm (AEDT) on Tuesday 18 December 2018, average call wait times are: 

  • Enquiries about opt-out: less than 1 minute
  • Complex enquiries: less than 1 minute

The Help line is available 24 hours, 7 days a week. 

Complex enquiries include:  

  • help to cancel a record 
  • assistance to manage your My Health Record
  • opt out people not on your Medicare card 

Please have your Medicare card, or Department of Veteran’s Affairs (DVA) card with you.

If the Help line is busy and you do not wish to wait in the queue, please call back at another time.

Opt in or opt out of My Health Record at any time in your life. It’s your choice.

A My Health Record will be created for every Australian who wants one after 31 January 2019. After then, you can permanently delete your record at any time. If you change your mind, you can also re-register for one in the future.

If you don’t want a record created for you after 31 January 2019, you can opt out online.

Medicare details 

If you have lost your Medicare card, or don't know your Medicare number, contact Medicare first to find out your details

Note that you may experience wait times when contacting the Department of Human Services call centre. 

Further information 

If you are calling to find out about how to opt out or cancel a record, you may find the below information useful: