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The Help line is available 24 hours, 7 days.

Help line wait times

Generally, wait times for the Help line are less than 1 minute for general and complex enquiries. 

If the Help line wait times increase we will provide regular updates on this page. 

The Help line is available 24 hours, 7 days a week on 1800 723 471 (option 1)

Complex enquiries include:  

  • help to cancel a record 
  • assistance to manage your My Health Record 

Please have your Medicare card, or Department of Veteran’s Affairs (DVA) card with you.

If the Help line is busy and you do not wish to wait in the queue, please call back at another time.

Creation of new records

Between 16 July 2018 and 31 January 2019, Australians had the opportunity to decide if they wanted a My Health Record and to opt out if they didn’t want one. Records are now available. Learn how to log in to your record and start setting your preferences