Today some people using the My Health Record opt-out website and Help line may have experienced issues with those services. The My Health Record system itself was not affected.
The opt-out website had reduced service between the hours of 10:30am and 1:30pm and call centre waiting times were high during the morning.
We would like to apologise to people affected and thank them for their patience.
The protection of peoples’ privacy and the security is paramount for the Agency.
The Agency has significantly invested in capability and capacity in privacy and cyber security with over 100 operations staff working around the clock on security and privacy monitoring and protections.
Additionally, the Agency has a dedicated cyber security operations team and specialist cell of cyber security threat intelligence analysts.
Australians are being encouraged to get a My Health Record during National Stroke Week as it can give emergency doctors access to critical information such as life-threatening allergies, significant medications including anticoagulants or health conditions fast, which can make a huge difference.
This weekend marks the first day of spring, which for 2.5 million people with asthma, is a timely reminder to get prepared for the season ahead, as more temperate weather increases the trigger for an attack.
Each year, approximately 230,000 Australians are admitted to hospital as a result of medication misadventure. It’s costing our health system $1.2 billion each year, yet 23 per cent of adverse drug events in primary care are preventable.
Australians from culturally and linguistically diverse (CALD) backgrounds can benefit by My Health Record playing a vital role in helping manage their healthcare and protecting them from medical misadventures which can occur due to communication breakdowns.
My Health Record has a very positive role to play in improving health outcomes for Aboriginal and Torres Strait Islander people according to leading health practitioners who work with Indigenous communities.
People living in rural and remote areas around Australia are being encouraged to create their own My Health Record and test it out during the extended opt out period which now ends on November 15.
In the operation of the My Health Record, the Australian Digital Health Agency (the Agency) has reconfirmed there has not been a security or privacy breach, meaning that there has been no unauthorised viewing of any individual’s health information.
You are now leaving the website of the My Health Record. The website you are entering may not be maintained or funded by the Commonwealth of Australia.
