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In 2018, every Australian will get a My Health Record. However, if you decide you don’t want a record, you can tell us during a four-month period from 16 July to 15 November 2018. 

On 10 August 2018, Health Minister Greg Hunt announced that the opt-out period would be extended until 15 November 2018. This is to ensure all Australians have an opportunity to make an informed decision as the government strengthens the 2012 My Health Record legislation.

If you need to contact the Help line for assistance you can check the current call wait times here.

How to opt out of getting a My Health Record

If you don't have a My Health Record and don't want one created for you, you will need to opt out.

Click the ‘opt out now’ button on this page to get started. You will need to verify your identity, and provide personal details such as your name and date of birth.

You don't need a myGov account to complete the opt-out process. 

If you complete the opt-out process online, you have the option to receive an email confirmation. Remember to check your SPAM or junk folder if you do not see the message in your inbox.

Information you will need to opt out 

To opt out of My Health Record, you need to verify your identity.

You will need:

  • your Medicare Card, or Department of Veteran’s Affairs (DVA) card, and
  • one of the following forms of Australian identification:
    • your driver licence; or
    • your passport; or
    • your ImmiCard

If you have lost your Medicare card, or don't know your Medicare number, contact Medicare to find out your details. Note that you may experience wait times when contacting the Department of Human Services call centre. 

Opt out on behalf of children 

If you have parental responsibility for children under the age of 18, and they are listed on your Medicare card, you can opt out of My Health Record on their behalf. Follow the steps in the online process.  

Children aged 14 and over may also choose to opt out individually online. They will need their Medicare number to do so.

To opt out dependants under 18 and on a different Medicare card, please contact us for assistance.

Opt out dependants over the age of 18 

To opt out dependants over the age of 18, you will need to contact us and provide evidence of your authority to act on their behalf. 

This evidence must prove that your dependant is not capable of making decisions for themselves.

The evidence required is:

  1. A letter from a medical practitioner, psychologist or a court or tribunal decision in relation to your dependant’s mental capacity, and
  2. Evidence of your legal authority to act on behalf of your dependant in relation to health/medical decisions, for example enduring power of attorney (medical/health) or guardianship orders.
    • Or, if there is no one with legal authority, a statutory declaration specifying the following:
      • an explanation of why you are an appropriate person to be your dependant’s authorised representative
      • that to the best of your knowledge, there is nobody who is authorised by law to act on behalf of your dependant, and
      • your relationship with your dependant (for example son, daughter or full-time carer)

Already have a My Health Record? 

6 million Australians currently have a My Health Record. Most people have registered themselves or their children for a My Health Record in one of the following ways:

  • via a myGov account
  • Medicare enrolment form (for a newborn)
  • at a Medicare Service Centre
  • by calling the Help line on 1800 723 471

Read more about why you might already have a My Health Record.

If you already have a My Health Record, and decide you don’t want one anymore, you can cancel it at any time. Follow the instructions here to cancel your record

If you miss the deadline of 15 November 2018 and a record is created, you will be able to cancel it.  

If you opt out, you can still get a My Health Record in the future 

Once you have completed the opt-out process, you cannot cancel your request.

However, if you decide later that you would like a My Health Record, you can create one at any time by following the steps to register.

Need help?

This video explains the steps you need to take to opt out of having a My Health Record.


Please contact us if you

  • want to opt out but don't have the identification you need 
  • don't have a Medicare or DVA card, and want to make sure that you don't get a My Health Record 
  • wish to opt out someone you have legal responsibility for 
  • need any assistance completing the online process. 

Need help?

Contact our Help line

1800 723 471