5.9 million Australians currently have a My Health Record.
Most people have registered themselves or their children for a My Health Record in one of the following ways:
- via a myGov account
- Medicare enrolment form (for a newborn)
- at a Medicare Service Centre
- by calling the Help line on 1800 723 471
Assisted registration with a healthcare provider
You or your children may have been assisted to register by your healthcare provider at a general practice or hospital. This may have occurred when completing a form for your doctor or healthcare provider to add clinical information to your My Health Record.
My Health Record opt-out trial 2016
Just under 1 million Australians were registered for a My Health Record in 2016, during the Department of Health’s opt-out participation trials.
These trials were held from March to October 2016 in the Nepean Blue Mountain region of NSW and Northern Queensland area. If an individual’s address registered with Medicare was in a trial area at the time, they would have received a letter informing them they were going to get a My Health Record.
After the 2016 trial opt-out period ended, records were created for all individuals who did not elect to opt out.
Previous names of the My Health Record system
The My Health Record system was once called the Personally Controlled Electronic Health Record (PCEHR) and the eHealth record. It’s possible that you may have registered under PCEHR or eHealth, and didn’t know the name had changed to My Health Record.
Already have a My Health Record?
If you already have a My Health Record, and decide you don’t want one anymore, you can cancel it at any time. Follow the instructions here to cancel your record.
You can also contact the Help line on 1800 723 471 for assistance to cancel a record. Please check wait times here before you call us.
Information you will need to cancel a record over the phone
To cancel your My Health Record, you will need to prove your identity as a security check.
You will be asked questions about your Medicare enrolment and claims history. These are checked with Medicare to verify your identity.
You need to answer the questions correctly to pass the identity check. If you’re not sure, can’t remember, or don’t know the answer to a question, try the next one.
You may need:
- your Medicare card
- BSB and bank account number into which your Medicare benefits are paid (if you've arranged this with Medicare)
- your address as recorded by Medicare
- the date of your last doctor's visit.