Access a record as a nominated representative

A nominated representative is a person who can view or help manage your My Health Record.

A nominated representative could be a family member, close friend or a carer.

All nominated representatives must act according to your will and preferences.

Before accessing a record as a nominated representative

To access a record as a nominated representative, you will need:

a personal access code (PAC). A PAC is created by the person who has invited you to access their record.
the person’s date of birth and full name
your own myGov account that you have linked to the My Health Record system. Note that you don’t need to have your own My Health Record to be a nominated representative.

Log in to My Health Record through myGov.
Select 'Create or Access a My Health Record for Someone Else'.
Select 'Enter a Code to Access Someone Else’s My Health Record'.
Look for ‘Identity Verification Code or Personal Access Code’ and enter the code you were given, and the surname and date of birth of person whose record you wish to access.
After reading the 'Participant Information' section, tick the 'I agree' box and select the 'Continue' button.

You will now be able to access the record by selecting the person’s name from the My Health Record welcome screen.

Glossary of terms

personal access code (PAC)
A code generated by the individual to provide a nominated representative with access to the individual’s My Health Record.
Note: this was previously referred to as the access code
authorised representative
Someone who can apply for and manage a My Health Record on behalf of another person. For the purposes of the My Health Record system someone can be an authorised representative if they:
• have parental responsibility for a person under 14; or
• have legal authority to act on behalf of a person who is at least 14 and who is not capable of making his or her own decisions.
If there is no one with parental responsibility or legal authority, a person who is otherwise appropriate to act on behalf of the individual can be an authorised representative. An individual can have more than one authorised representative.
nominated representative
A representative who is provided access to a My Health Record by the individual or the individual’s authorised representative. A nominated representative can view your health information. A nominated representative with read-only access is not required to provide any evidence of identity to the System Operator.