To get started using My Health Record, register online using your myGov account.
You need to have a myGov account to register for a My Health Record online. myGov is a secure way to access Australian Government services online.
Register for My Health Record online in three steps
Step 1: Create a myGov account or sign in to your existing myGov account
1. Go to the myGov sign in page.
2. If you don’t have a myGov account, click ‘Create an account’ and follow the steps to register. If you already have a myGov account, use your existing username and password to sign in.
3. Once you have signed in to myGov, click ‘Services’, then click the ‘Link’ button for My Health Record.
Step 2: Verify your identity
To link your My Health Record to your MyGov account, you will need to prove your identity as a security check.
You will be asked questions about your Medicare enrolment and claims history. These are checked with Medicare to verify your identity.
You need to answer the questions correctly to pass the identity check. If you’re not sure, can’t remember, or don’t know the answer to a question, you can skip that question and try the next one.
You may need:
- your Medicare card
- BSB and bank account number into which your Medicare benefits are paid (if you've arranged this with Medicare)
- your address as recorded by Medicare
- information about your last doctor's visit.
Other options to prove your identity
If you are having trouble proving your identity online, or would prefer to speak to a person, you can:
- contact the Help line on 1800 723 471, or
- ask your doctor for help.
You will be given a code, known as an identity verification code, after proving your identity. You will need this code to link your myGov account to your My Health Record online.
Step 3: Set up your My Health Record
After you verify your identity, you will see a ‘Welcome to My Health Record’ screen.
The first time you log into your My Health Record, there may be little, or no information in it.
To set up your record:
Open your record by clicking the box with your name on the welcome screen. Start with the following first steps to begin recording your health information:
- Set your preferences to receive Medicare information such as visits to your doctor, medications, immunisation and your organ donor decisions.
- Add your emergency contact/s.
- Add your known allergies and medications in your personal health summary or your health diary in personal health notes.
- Decide who can or can’t see your health information.
- Choose to receive notifications when someone accesses your record.
The final step: Talk to your doctor
Next time you see your doctor, remember to ask them to upload your health information to My Health Record.
Look for signs in your doctor’s practice that say: ”We use My Health Record”. If you’re unsure, ask your doctor or a member of staff at your doctor’s practice.
Other ways to register for a My Health Record
If you can’t register online, you can register for My Health Record in the following ways.
Apply in writing by completing the relevant form:
Assistance from your healthcare provider
Your GP or healthcare provider may be able to help you register for a My Health Record.
If you need help registering or accessing My Health Record, contact the Help line on 1800 723 471.
Register for an Individual Healthcare Identifier (IHI)
If you already have a Medicare card or a Department of Veterans’ Affairs (DVA) card, you also have an IHI.
An IHI ensures that your My Health Record can link with the details that your healthcare providers store about you in their systems.
If you need to apply for an IHI, follow the steps on the Department of Human Services website.