To get started using My Health Record, register online using your myGov account.
You need to have a myGov account to register for a My Health Record. myGov is a secure way to access Australian Government services online.
Register for My Health Record online
You can set up a My Health Record in three steps:
- Create a myGov account or login to your existing account if you already have one.
- Verify your identity.
- Set up your My Health Record.
Step 1: Create a myGov account or sign in to your existing myGov account
- Go to the myGov sign in page.
- If you don’t have a myGov account, click ‘Create an account’ and follow the steps to register. If you already have a myGov account, use your existing username and password to sign in.
- Once you have signed in to myGov, click ‘Services’, then click the ‘Link’ button for My Health Record.
Step 2: Verify your identity
To link your My Health Record to your MyGov account, you will need to prove your identity as an additional security check.
You will be asked some questions about your Medicare registration and history. These are checked with Medicare to verify your identity.
You need to answer enough questions correctly to pass the identity verification check. If you’re not sure, can’t remember, or don’t know the answer to a question, you can skip that question and try the next one.
You may need:
- your Medicare card
- your BSB and bank account number into which you have asked Medicare to pay benefits directly (if you've arranged this with Medicare)
- your address as recorded by Medicare
- information about your last doctor's visit for which a Medicare claim was made (including visits where you had no out-of-pocket expenses).
Other options to prove your identity
If you are having trouble proving your identity online, or would prefer to speak to a person, you can:
- contact us using the Help line, or
- ask your doctor if they can help you.
After proving your identity using the options above, you will be given a code, known as an Identity Verification Code (IVC). The code is made up of 7 numbers and letters. You will need this code to complete your identity check online.
Step 3: Set up your My Health Record
After you verify your identity, you will be directed to a ‘Welcome to My Health Record’ screen.
Your record may be blank the first time you access it.
To set up your record:
- Open your record by clicking the box with your name on the welcome screen. Start with the following first steps to begin recording your health information:
- Set your preferences to receive Medicare information such as visits to your doctor, medications, immunisation and your organ donor decisions.
- Add your emergency contact/s.
- Add your known allergies and medications in your Personal Health Summary or your health diary in Personal Health Notes.
- Decide who can or can’t see your health information.
- Choose to receive notifications when someone accesses your record.
The final step: Talk to your doctor
Next time you see your doctor, remember to ask them to upload your health information to My Health Record.
Look for signage in your doctor’s practice that says: ”We use My Health Record”. If you’re unsure, ask your doctor or a member of staff at your doctor’s practice.
Other ways to register for a My Health Record
If you are not able to register online, you can also register for a My Health Record in the following ways.
You can apply in writing by completing the relevant form:
Help from your healthcare provider
Your GP or healthcare provider may be able to help you register for a My Health Record.
If you need help registering or accessing a My Health Record, contact the Help line.
Register for an Individual Healthcare Identifier (IHI)
If you don’t already have a Medicare card or a Department of Veterans’ Affairs number, you need to apply for an Individual Healthcare Identifier (IHI) before you register for a My Health Record.
This ensures that your My Health Record can link with the details that your healthcare providers store about you in their systems.
To apply for an IHI, follow the steps on the Department of Human Services website.
If you are listed on a Medicare card or have a Department of Veterans’ Affairs (DVA) file number, you already have an IHI and don’t need to apply for one.