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A nominated representative is a person you invite to access your My Health Record to view or help you manage your record.

A nominated representative might be a family member, close friend, or carer. They must act in accordance with your will and preferences.

Types of access for a nominated representative

You can decide the level of access you give to your nominated representative.  

The access types are:

  • General access – They can view all documents, except those you have marked as restricted.
  • Restricted access – They can view all documents, including those you have marked as ‘restricted’.
  • Full access – They can view all documents and add information to your My Health Record.

Please note: If a nominated representative is to be given Full Access from a General or Restricted access they will need to be removed and re-added. Additionally, a full access nominated representative will need to verify their identity.

Regardless of the access type, a nominated representative cannot:

  • Give another person access to your My Health Record
  • Cancel your My Health Record
  • Make changes to your other nominated representatives
  • Make changes to your Medicare data preferences

Invite a nominated representative

You can choose to invite a nominated representative to view or help manage your My Health Record. If you change your mind later, you can remove them at any time.

Find out how to invite a nominated representative to access your record

Access a record as a nominated representative

A family member, close friend or someone you care for may provide you with access to their My Health Record as a nominated representative.

Find out how to access a record as a nominated representative

Remove a nominated representative

A nominated representative must act in accordance with your will and preferences. If you are having problems with a nominated representative, contact the Help line on 1800 723 471.

You can also remove them from your list of nominated representatives.