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A nominated representative is a person you invite to access your My Health Record to view or help you manage your record.

Nominated representatives are people you have appointed to view or help manage your My Health Record. They might be a family member, close friend or carer.

A nominated representative must act according to your will and preferences.

Invite a nominated representative

You will need to send your nominated representative a Personal Access Code (PAC) to give them access to your My Health Record.

To give your nominated representative a PAC:

  1. Log in to your My Health Record through myGov.
  2. Select the record you want to access.
  3. Select the 'Privacy & Access' from the menu.
  4. Scroll to the ‘Access by Individuals’ section.
  5. Select the ‘Manage Access’ link to expand the ‘Access by Individuals’ section.
  6. Select 'Invite Someone'.
  7. Select ‘Continue’ after reading further information about appointing a nominated representative.
  8. Enter the name of the person that you wish to provide access to.
  9. Choose the preferred type of access (i.e. general, restricted or full) for your nominated representative and select ‘Continue’.

Once you confirm you have entered the correct details, a PAC will appear on the screen. You need to give this code to your nominated representative.

The PAC expires within 30 days. Select ‘Done’ to continue using My Health Record. The new representative will be in the table of people you have invited to access your record.

If your nominated representative misplaces or doesn’t use the code before it expires, you can create a new PAC by selecting ‘Regenerate Code’.

Remove a nominated representative

You can remove a nominated representative from your My Health Record at any time. A removed nominated representative won’t be able to access your record the next time they log in.

To remove a nominated representative:

  1. Log in to your My Health Record through myGov and select your record card.
  2. Select the 'Privacy & Access' tab.
  3. Scroll to the ‘Access by Individuals’ section and select the ‘Manage Access’ button to expand the ‘Access by Individuals’ section.
  4. Select ‘Manage Access’ next to the name of the representative whose details you wish to remove.
  5. Next to each name you’ll see the access level options (‘General Access’, ‘Restricted Access’ and ‘Full Access’) and the option to ‘Remove Access’.
  6. Select ‘Remove Access’ and select continue.
  7. Select ‘Confirm’ if this is the Nominated Representative you wish to remove.

The representative will no longer be in the table of people you have invited to access your record. You can verify that this person is no longer a representative by checking that they are no longer in the table.

Change the access level of a nominated representative

You can edit the level of access that a nominated representative has at any time. There are three levels of access:

  • General access – This person can view all documents, except those you have marked as restricted.
  • Restricted access – This person can view all documents, including those you have marked as restricted.
  • Full access – This person can view all documents and also add to your record.

Please note: If you want to change a nominated representative from General or restricted access to Full Access you will need to remove that person and re-add them. A full access nominated representative will need to verify their identity.

To change the level of access of a nominated representative:

  1. Log in to your My Health Record through myGov and select your record card.
  2. Select the 'Privacy & Access' tab.
  3. Scroll to the ‘Access by Individuals’ section and select the ‘Manage Access’ button to expand the ‘Access by Individuals’ section.
  4. Select ‘Manage Access’ next to the name of the representative whose details you wish to update.
  5. Select the type of access you would like the person to have (‘General Access’, ‘Restricted Access’ and ‘Full Access’).
  6. Select continue.
  7. Select ‘Confirm’ to change the access level of your Nominated Representative.