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You may receive an error message if you try to upload a corrupted or virus infected document to your record.

What should I do if I receive a message from you that a computer virus was found in a document within My Health Record?

You may receive a message from the Australian Digital Health Agency (the System Operator) via Short Message Service (SMS) on your mobile phone, telephone call, email, or letter to advise that a document in your My Health Record (or a document you uploaded) has been quarantined because the system has detected it contains a computer virus or other malicious content.

If you are unsure if the message came from us, please call the helpline and ask the operator to confirm the message is genuine.

See our simple security tips for guidance on ways you can protect yourself online. You can try uploading your document again, once you have created a new version of the document that is free from computer viruses.

What should I do if I get an error message stating that the document I am uploading has a computer virus?

We scan all documents that are uploaded to the My Health Record system. A computer virus was detected in your document so it was not saved into the My Health Record.

You can try uploading your document again, once you have confirmed your document is free from computer viruses.