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Healthcare providers may be granted access to your clinical information in an emergency.

Emergency access

Under the My Health Records Act 2012 (Section 64), information in your My Health Record can be accessed under certain emergency circumstances. This supports healthcare providers to provide you with appropriate treatment quickly.

For example, if you were unconscious, hospital staff may be granted access to your record if there is a serious threat to your health and safety.

Your provider will need your Medicare number, surname, date of birth and gender to search for your record. Emergency access is granted for a maximum of five days and will appear in your Record Access History. If you have set up automatic notifications you will be notified of this access.

Emergency access may also be granted to lessen or prevent a serious threat to public health or safety. For example, access to your My Health Record may be granted to help with identifying the source of a dangerous infection within a hospital and prevent it from spreading to other people.

If a healthcare provider organisation accesses your My Health Record using the Emergency Access provisions, this will override any privacy restrictions you have set using access codes. However, the provider won’t be able to access any documents you have previously removed, or any notes you have entered in the healthcare recipient only section of your My Health Record.