Privacy and access: Medical records
My Health Record is a safe and secure system, and you are in control of it. Your privacy matters to us, and we understand the importance of maintaining control over your personal health information.
Find out how to manage your My Health Record, ensuring that you know who can access your health information, see what has been accessed and know how your privacy is protected through system security.
Visibility of all access
Access your record's history to know if and when a healthcare provider organisation has accessed your My Health Record.
You always have control
You can restrict access to your record, restrict access to a document or remove a document. You can also change restricted access, so healthcare providers only see what you want them to see.
Access for people you trust
You can give family members, friends, carers or other people you trust access to your record. You can also manage what they can see and do.
Managing someone else's record
An authorised representative is a person who is responsible for managing someone's record if they are not able to make decisions for themselves.
Protecting your information
There are people, processes, technologies and legislation keeping the My Health Record system safe and secure.
Privacy policy
This policy explains how we collect, use, and disclose information to operate and manage the My Health Record system.
Online learning module
We have an online learning module to help you understand more about privacy and access settings in My Health Record.
Requests for My Health Records information
Requests for data will be individually assessed and any disclosure will be limited to the minimum necessary to satisfy the request.
Support
- Call 000 now if you are in immediate danger.
- Call 1800 723 471 for general enquiries or concerns about My Health Record.
- If you are affected by domestic, family or sexual violence, call the national domestic, family and sexual violence counselling, information and support service on 1800 RESPECT (1800 737 732), chat online via our website or text 0458 737 732.