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This page contains instructions on the steps required to access a My Health Record for the first time.

How this process works

  1. Create a myGov account or login to your existing account.
  2. Verify your identity.
  3. Set up your My Health Record.
  4. Process complete.

Step 1: Sign in to myGov

To register or get access to a My Health Record, you need to create a myGov account or log in to an existing myGov account.

Register or access a My Health Record

Step 2: Verify your identity

To link your My Health Record to your MyGov account, you will need to prove your identity as an additional security check.

You will be asked some questions about your Medicare registration and history. These are checked with Medicare to verify your identity.

You need to answer enough questions correctly to pass the identity verification check. If you’re not sure, can’t remember, or don’t know the answer to a question, you can skip that question and try the next one.

You may need:

  • your Medicare card
  • your BSB and bank account number into which you have asked Medicare to pay benefits directly (if you've arranged this with Medicare)
  • your address as recorded by Medicare
  • information about your last doctor's visit for which a Medicare claim was made (including visits where you had no out-of-pocket expenses).

Step 3: Set up your My Health Record

Once a My Health Record is created, if you tell us to, we will collect Medicare information about you from Medicare to include in your My Health Record. You and your treating healthcare providers may also include health information about you in your My Health Record. Find out more about setting up your My Health Record.

We will collect, use and disclose this health information as part of operating the My Health Record system.

You can find out more information about how we handle your personal information if you are registering for a My Health Record in our Privacy Collection Notice.

You can also read our Privacy Policy for more details.

Other ways you can access a My Health Record for the first time

Have you been given an Identification Verification Code (IVC)?

If we have already verified your identity and given you an IVC, you can enter your code when requested.

Have you been given a Personal Access Code (PAC)?

If someone you know has given you a PAC to enable you to access their My Health Record, you can enter the code when requested.

You can also register or get access to a My Health record over the phone or in writing.