This page explains the steps required to access a My Health Record for the first time.
How this process works
- Create a myGov account or login to your existing account.
- Verify your identity and link your My Health Record to your myGov account.
- Set up your My Health Record.
- Ask your doctor to upload your health information.
Watch the video for more information about this process.
Video: How to access your My Health Record online
Step 1: Sign in to myGov
To register or get access to a My Health Record, you need to create a myGov account or log in to an existing myGov account.
- Go to the myGov sign in page.
- If you don't have myGov account, click 'Create an account' and follow the steps to register. If you already have a myGov account, use your existing username and password to sign in.
Step 2: Verify your identity
To link your My Health Record to your MyGov account, you will need to prove your identity as a security check.
You will be asked questions about your Medicare enrolment and claims history. These are checked with Medicare to verify your identity.
You need to answer the questions correctly to pass the identity check. If you’re not sure, can’t remember, or don’t know the answer to a question, you can skip that question and try the next one.
You may need:
- your Medicare card
- BSB and bank account number into which your Medicare benefits are paid (if you've arranged this with Medicare)
- your address as recorded by Medicare
- information about your last doctor's visit.
Other options to prove your identity
If you are having trouble proving your identity online, or would prefer to speak to a person, you can contact the Help line on 1800 723 471.
You will be given a code, known as an identity verification code, after proving your identity. You will need this code to link your myGov account to your My Health Record online.
Step 3: Set up your My Health Record
The first time you log into your My Health Record there may be little, or no information in it.
Once a My Health Record is created, if you tell us to, we will collect Medicare information about you from Medicare to include in your My Health Record. You and your treating healthcare providers may also include health information about you in your My Health Record. Find out more about setting up your My Health Record.
We will collect, use and disclose this health information as part of operating the My Health Record system.
You can find out more information about how we handle your personal information if you are registering for a My Health Record in our Privacy Collection Notice.
Step 4: Talk to your doctor
Next time you see your doctor, remember to ask them to upload your health information to My Health Record.
Other ways you can access a My Health Record for the first time
Have you been given an Identification Verification Code (IVC)?
If we have already verified your identity and given you an IVC, you can enter your code when requested.
Have you been given a Personal Access Code (PAC)?
If someone you know has given you a PAC to enable you to access their My Health Record, you can enter the code when requested.
You can also register or get access to a My Health record over the phone or in writing.