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The Practice Incentives Program eHealth Incentive (ePIP) aims to encourage general practices to keep up to date with the latest developments in digital health and adopt new digital health technology as it becomes available. It aims to help practices improve administration processes and patient care.

To be eligible to participate in the Practice Incentive Program, a general practice must be accredited or registered for accreditation, against the Royal Australian College of General Practitioners (RACGP) Standards for general practices. PIP is administered by Services Australia on behalf of the Department of Health.


PIP is administered by Services Australia on behalf of the Department of Health.

ePIP Requirements

The ePIP Guidelines can be found on the Services Australia website and a summary list of requirements can be found here.

ePIP Product Register

In order to meet ePIP requirements, practices must ensure that their software systems are compliant. This is achieved by practices consulting the ePIP Product Register.

Software Conformance

Information for software vendors about conformance to meet the Practice Incentives Program (PIP) eHealth Incentive requirements.

For information regarding PIP Registration Support refer to Registration Workbooks.

For more information

For general information about the PIP, please email pip [at] (Services Australia)  or call the PIP enquiry line below.

  • Online:
  • Email: pip [at]
  • Call: 1800 222 032 (8.30 am to 5.00 pm, Monday to Friday, Australian Central Standard Time)

For more detail on the administration of the Practice Incentives Program (PIP) and the incentives available please refer to the program website.

Healthcare providers, software vendors and digital health adopters who are getting started with and using digital health can call the Help Centre on 1300 901 001 or contact the Agency.