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This section contains information for general practice staff looking to register for My Health Record and learn more about the system.

Register and set up access to the My Health Record system

Prior to registering your organisation you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system, and train yourself and/or your team in how to use the My Health Record system.

You can familiarise yourself with the registration process for organisations and individuals here.

While your registration is being processed, this is an opportune time to:

If you are going to use conformant clinical software which integrates with My Health Record, you can read more about the set up process here

If you are not using conformant clinical software, you can access the My Health Record through the National Provider Portal via your web browser. Refer to this page for more information.

If your practice intends to participate in the Practice Incentives Program eHealth Incentive (ePIP), there are further registration and connections requirements you will need to complete.

Contact your local PHN for assistance with the above if required.

View and upload clinical information

Learn how to:

Understand privacy, security and consent

Learn more about/how to:

Access training and resources

My Health Record online training

This online training introduces My Health Record and outlines its benefits, features and functionalities. It covers topics such as:

  • the types of information in the My Health Record system;
  • how to view a patient's My Health Record and upload information to it;
  • the legislation which underpins healthcare providers' use of the My Health Record system;
  • how the My Health Record system can improve clinical outcomes; and
  • healthcare providers' participation obligations.

Access My Health Record online training

Clinical software simulators

There is a range of clinical software simulators or ‘sandboxes’ with which you can simulate viewing, creating and uploading clinical information to a fictional patient’s My Health Record, as well as carrying out Assisted Registration. There are simulators for Bp Premier, MedicalDirector, Zedmed, Genie, and Communicare.

Access clinical software simulators

Clinical software summary sheets

There are summary sheets for a range of clinical software products with step-by-step instructions and screenshots for viewing, creating and uploading clinical information, as well as carrying out Assisted Registration. The software products covered include Bp Premier, MedicalDirector, Zedmed, Genie, Medtech32 and Communicare.

Access clinical software summary sheets

Clinical software demonstrations

There is a range of slideshows showing how to perform a variety of functions in a range of clinical software products, including Bp Premier, MedicalDirector, Zedmed, Genie, and Communicare.

Access clinical software demonstrations

Education and training request form

The Agency can help with organising face-to-face education and training for your practice.

Request education and training

Support and inform patients

Brochures

A range of brochures are available to support you in introducing My Health Record to your patients.

Consumer portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.

Assisted registration

Most software products used in general practice have the functionality to assist patients to register for a My Health Record.

Get help and support

Contact us

See the Contact us page for guidance on who to call for help and support.