Start of content

The Mental health toolkit for healthcare providers and associated resources show how My Health Record can be included into mental health consumer journeys and clinical workflows.

These resources will help mental health providers, allied healthcare professionals, practice owners and staff feel confident answering questions on My Health Record privacy and security, and discussing the benefits of having a record, so their patients can make an informed choice.

The resources include summary sheets, case studies and consumer journeys with mental health, and quick reference guides for registration and incorporating My Health Record in your workflows.

Mental health toolkit and resources

My Health Record mental health toolkit for healthcare providers (online resource)

Comprehensive guide that covers the benefits of My Health Record, how to manage patient information securely, sensitively and privately, how to respond to consumers questions and concerns. Includes consumer journeys and case studies, workflow process maps and registration and connection details.

The toolkit contains links to other resources and is intended to be viewed online.

View the My Health Record Mental Health Toolkit

Mental health resources summary sheet

One-page summary of My Health Record Mental Health Toolkit and associated documents available on this webpage.

Download the My Health Record Mental Health Resources Summary Sheet

Consumer journey maps (also included in toolkit)
  • Kirra’s experience as an Aboriginal person finding appropriate support 
  • Nadia’s journey as a teenager managing her eating disorder
  • Sam's experience as an older Australian managing depression and other comorbidities 
  • Phil's experience managing his anxiety.

Download the My Health Record Consumer journey maps

Workflow process diagrams (also included in toolkit):

  • Healthcare provider using conformant software to upload a shared health summary and event summary
  • Healthcare provider accessing My Health Record for a new mental health consumer
  • Pharmacist using My Health Record to validate a prescription
  • Emergency department physician using the emergency access function
  • Multidisciplinary team using My Health Record 

Download the My Health Record Provider Workflow

Factsheet - My Health Record for mental health 

Four-page factsheet for healthcare providers with key information about using My Health Record in the mental health sector. Includes benefits, privacy, security, consent, access, controls and working with vulnerable people.

Download the My Health Record for mental health factsheet

Checklist for using My Health Record

Ten-page organisation checklist for using My Health Record successfully, and helping consumers make informed decisions. Provides links to educational materials about My Health Record, how to get set up, and how to inform staff and patients on use, access, privacy and security. 

Download the checklist for using My Health Record

My Health Record registration flowchart 

One-page flowchart for healthcare provider individuals, organisations, and self-regulated providers to register with the HI Service and My Health Record. 

Download the My Health Record registration summary and flowchart