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My Health Record general enquiries

My Health Record Help line

Phone: 1800 723 471 (option 2)

For help with:

  • registration enquiries for My Health Record
  • general enquires or concerns relating to the My Health Record system (e.g. privacy and security).
  • clinical safety related enquiries.


Healthcare Identifiers (HPI-Is, HPI-Os, IHIs)

Healthcare Identifier Service Enquiry Line

Phone: 1300 361 457

Email: healthcareidentifiers [at]

For help with:

  • registering your organisation as a Seed or Network and getting a Healthcare Provider Identifier – Organisation (HPI-O)
  • registering as an individual healthcare provider and getting a Healthcare Provider Identifier – Individual (HPI-I)


Digital credentials (Medicare certificates, NASH PKI certificates)

eBusiness Service Centre

Phone: 1800 700 199

Email: ebusiness [at]

For help with:

  • enquiries relating to Medicare and NASH PKI certificates
  • installing your Medicare and/or NASH PKI certificates
  • locating lost or forgotten passwords for PKI certificates and tokens.


Clinical software technical support

Contact your clinical software vendor

For help with:

  • clinical software technical support and trouble shooting (e.g. error messages)
  • installing Medicare and NASH PKI certificates.


Digital Health general enquiries

Australian Digital Health Agency Help Centre 

Phone: 1300 901 001 

Email: help [at]

For help with:

  • registering for My Health Record via the Digital Health Online Forms tool
  • using the My Health Record eLearning platform and clinical software simulators (On Demand Training).