This guidance is for general practices that have received a Practice Incentives Program eHealth Incentive (ePIP) compliance letter and are considering applying for an exemption. General practices should consult this table prior to applying for an exemption and satisfy themselves that there is evidence to support their claim.
Please note: Any evidence provided should not include information that could identify a patient or otherwise compromise their privacy. All supporting information should have individual patient information de-identified prior to submission.
Eligible for assessment?
How this is Applied
Shared Database Issues
Shared database issues where a general practice is able to provide satisfactory Shared Health Summary (SHS) Data
The Department of Health (Health) will assess information where a general practice is able to provide SHS data to demonstrate that it has met its target for the quarter/s where they have been deemed non-compliant.
Shared database issues where a general practice is unable to provide satisfactory SHS Data
Health will not consider cases where a general practice is unable to provide SHS data to demonstrate they have met or exceeded their target for the quarter. This also includes combined SHS Data.
IT/ technical issues
Health may consider an exemption if a general practice experiences technical difficulties beyond the control of a general practice that prevented the upload of SHS for the majority of the relevant quarter/s.
An application for exemption from compliance action will need to include:
Exemptions will not be considered for:
National Authentication Service for Health (NASH) Public Key Infrastructure Certificate
Health will not consider an exemption or compelling circumstances as the published program guidelines authorises that it is the responsibility of a general practice to ensure that their certificates are up to date and installed correctly.
Health will not consider an exemption for any issues related to staffing or general practice operations.
Change of Ownership
Health will not consider an exemption to a general practice due to a change of ownership or liquidation.
ePIP compliance - exemption guidance material